Last updated: July 2026

This policy explains how Apex Property Repairs (ABN 84 688 117 099) handles cancellations, rescheduling, and refunds for quoted work.

Quotes

Quotes are free and non-binding. There’s no charge, and nothing is owed, unless you confirm and book the work.

Cancelling a booked job

If you need to cancel or reschedule, let us know as early as possible and at least 24 hours before the scheduled start time where you can. This gives us a chance to reallocate the booking. Cancellations with less notice may incur a call-out fee to cover time already set aside, which we’ll confirm with you at booking if it applies.

If we need to cancel

If we need to cancel or reschedule (for example, due to weather or an emergency), we’ll contact you as soon as possible to arrange a new time. Any deposit already paid will carry over to the rescheduled job or be refunded in full, at your choice.

Refunds for completed work

Because our services are labour and materials already provided on-site, work carried out to a satisfactory standard is generally not refundable. If something isn’t right, tell us within 7 days of the job so we can inspect and put it right at no extra cost. This policy doesn’t affect any guarantee or remedy you have under the Australian Consumer Law.

Deposits

Where a deposit is required for larger jobs, this will be agreed and confirmed with you before work begins. Deposits are applied to the final invoice.

How to request a cancellation or refund

Call 0437 383 952 or email samuel.clarke@apexplantsolutions.com and we’ll sort it out directly with you.